Terms & Conditions

Last updated: February 23, 2026

These Terms & Conditions (“Terms”) govern the services provided by:

Carolyn Koch Communications
SAS, société par actions simplifiée
Registered office: 55, boulevard du Montparnasse, 75006 Paris, France
SIRET: 93783980100019

(“the Company”, “we”, “us”)

By engaging our services, you (“Client”) agree to these Terms.

1. Nature of Services

The Company provides bespoke travel consulting, destination management, sourcing, coordination, and event planning services.

The Company acts as:

  • A consultant

  • An intermediary between Clients and third-party suppliers

  • A planner and coordinator

The Company does not currently act as a registered travel operator under the French Code du Tourisme and does not sell packaged travel services in its own name.

All travel components (transport, accommodation, activities) are contracted directly between the Client and the relevant third-party supplier unless otherwise expressly agreed in writing.

2. Scope of Work

  • Services may include:

  • Itinerary design

  • Hotel and venue sourcing

  • Supplier introductions

  • Vendor coordination

  • Event concept development

  • On-site management

  • Concierge services

The specific scope will be outlined in a written proposal or agreement.

3. Fees & Compensation

Depending on the engagement, the Company may charge:

a) Retainers

Monthly advisory or partnership fees.

b) Flat Project Fees

Fixed fees for defined deliverables.

c) Commissions

The Company may receive commissions from hotels or suppliers. Such commissions do not reduce agreed service fees unless explicitly stated.

d) Hybrid Structures

A combination of the above.

All fees are detailed in the written proposal.

4. Payment Terms

Unless otherwise specified:

  • A non-refundable deposit is required to commence work.

  • Retainers are payable monthly in advance.

  • Project balances are due prior to service delivery.

Late payment may result in suspension of services.

5. Third-Party Suppliers

The Company carefully selects suppliers but does not own, operate, or control them.

The Company cannot be held liable for:

  • Acts or omissions of third-party suppliers

  • Changes in schedules

  • Supplier bankruptcy

  • Service interruptions beyond our control

  • Each supplier’s own terms and cancellation policies apply.

Clients are responsible for reviewing and accepting those supplier terms.

6. Cancellations

Retainers and deposits are non-refundable once work has commenced.

If the Client cancels:

All work performed remains payable.

Supplier cancellation penalties apply directly between Client and supplier.

7. Force Majeure

The Company shall not be liable for failure or delay caused by circumstances beyond reasonable control, including:

  • Natural disasters

  • Government restrictions

  • Public health emergencies

  • Transport disruptions

8. Limitation of Liability

The Company’s total liability is strictly limited to the amount of fees paid directly to the Company for consulting or coordination services.

The Company shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits

  • Personal injury unless caused by gross negligence

  • Loss or damage to personal property

Clients are strongly advised to obtain comprehensive travel and event insurance.

9. Insurance

The Company does not provide travel insurance.

Clients are responsible for securing appropriate coverage, including:

  • Travel insurance

  • Medical coverage

  • Cancellation coverage

  • Event liability insurance where applicable

10. Intellectual Property

All proposals, itineraries, creative concepts, and event designs remain the intellectual property of the Company.

They may not be reproduced or used without written consent.

11. Personal Data

Personal data is processed in accordance with our Privacy Policy available on our website.

12. Governing Law

These Terms are governed by French law.

Any dispute shall fall under the exclusive jurisdiction of the courts of Paris, France.